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If you know the specific item # you're looking for, precede it with "pn:". E.g., pn:19-2860-Package
Make sure you've spelled everything correctly. SportsKids site search finds products in the store matching the words you entered. If you are looking for some wall border and you enter "boarder", you probably won't find what you're looking for.
Not every alternate way to refer to a product has been set up yet (though we're working on this). Most notably, some NCAA school abbreviations are not present on every relevant product. So for example, if you're looking for Ohio State stuff, then entering "ohio state stuff" will work better than "osu stuff". Another, more generic, example would be the term "dust ruffle". Some manufacturers use the term "bed skirt" instead. If you can think of other terms that describe your item, try them, or broaden your search.
Search phrases must have at least 3 characters in them. Any word in a search phrase with fewer than 3 characters is ignored.
I ordered the wrong size on Friday. Saturday I called in a correction but the wrong size was shipped Monday before the correction was caught. On Friday I received the wrong size. No one took any action to correct the error until I called SportsKids the next day. On Monday I got an e-mail stating that the correct size had been sent and that a prepaid return authorization would also be sent. I received the correct size and returned the wrong size. I am pleased that Customer Service took the appropriate action. I will buy again from SportsKids and will not hesitate to recommend them to my friends.
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